Frequently Asked Questions
Everything you need to know about our rugged protection and mounting systems.
What makes Rokform cases different from standard phone cases?
Rokform cases are engineered for extreme durability and utility, featuring our patented RokLock Twist Lock system and integrated Neodymium magnets for versatile mounting options.
Will the integrated magnet damage my phone or credit cards?
No, our Neodymium magnets are specifically designed to be safe for modern smartphones and will not impact your device's GPS, Bluetooth, or cellular signal. However, we recommend keeping magnetic stripe credit cards away from direct contact with the magnets.
How long does shipping take for domestic orders?
Standard shipping typically takes 3-5 business days within the continental United States. Expedited shipping options are available at checkout if you need your gear sooner.
What is your return policy?
We offer a 60-day money-back guarantee. If you are not completely satisfied with your purchase, you can return it in its original packaging for a full refund, no questions asked.
Do Rokform cases support wireless charging?
Most of our newer case models are compatible with wireless charging. For optimal performance, we recommend removing the center magnetic plug if your specific model includes one before placing it on a Qi-certified charger.
Does Rokform offer a warranty on its products?
Yes, we stand behind our craftsmanship with a 2-year limited warranty against defects in materials and workmanship from the date of purchase.